Summary

SAP Discover Online Session on April 30th, 2020 | 3:30 PM - 4:30 PM IST

The current global crisis has effectively disrupted businesses everywhere. In this age of streamlined and often impersonal customer management systems, good customer service experiences have become somewhat rare.

While the world is under lockdown, how do you create satisfying experiences that will make customers happy and build loyalty? In this digital economy, where customers expect more choices than ever to engage with businesses, while expecting to get their service requests resolved quickly.

Key takeaways:

How to ensure your service teams are properly equipped and available to meet future service demands and volumes?

How to create a unified service experience with synchronized processes that support your customers throughout their journey from start to finish?

What does delivering to the next generation look like - both self-service and field service?

Join us for an upcoming virtual session, where we will discuss best practices and how organizations can adopt quick and effective field service strategy especially during this crisis to protect and sustain their businesses.


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