Build a voice of the customer to create a customer-centric organization
SAP Discover Online Session on September 17th, 2019 | 12:00 PM - 12:45 PM IST
To be truly customer-centric you need to empower people at all levels of your organization to listen to the customer and act on insights. Qualtrics is used by the world’s most iconic brands to optimise the customer experience and predict the actions that will have the biggest impact on their bottom line.
You can engage customer on their terms. Hear and understand every customer, at every meaningful moment. Start conversations with customers when and where it suits them with email, SMS, web, chat apps, online review sites, mobile app, wearables, and many more
Find out more from our experts Anu Anand and Ashwin Pallath on how you can build a world-class customer culture by using a broad spectrum of approaches that empowers customers, by capturing and acting on insights.