Summary

SAP Discover Online Session on July 22nd, 2020 | 4:00 PM - 5:00 PM IST

Today's market & economic situation is changing the way customers interact with a company and this has put more pressure to not only rethink on "customer first" priority but also bring in “Digital First initiatives to stay ahead of curve and competition. Customers today are becoming less patient with service businesses that offers only a modest level of digital engagement. Customers are increasingly evaluating companies based on the quality, speed and affordability of services provided to them and are building perceptions about the brand with a single interaction or engagement. Hence, it becomes imperative for Service Heads or Service LoB functions to clearly think ahead of competitors in embarking digital technologies that help them to reduce cost to serve with higher levels of customer satisfaction.

Organizations are unable to identify the right skill of Field Technicians required for performing the repairs / service Lack of Incentive & Compensation to differentiate high performing service technicians based on the customer feedback or quality of work delivered Lack of tight integration between Field Service Applications and systems of records to provide single unified view.

Digitalize service processes by proactively managing technicians and their availability to resolve issues faster

Improve channel dealer availability based on real time solution developed using cloud extension factory

Increase your revenue by digitizing and allocating service teams efficiently and making decisions based on real time dashboards

Empower your technicians to boost customer satisfaction with Artificial Intelligence, Machine Learning, and Internet of Things


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