Traditional Human Capital Management (HCM) systems were not built with employees’ needs and wants in mind. That’s why a revolution is being called for, to turn HCM into HXM: Human Experience Management. This new approach transforms the way companies engage with their people and helps them deliver experiences that employees have always wanted.
While HCM systems were designed to reflect siloed HR operating models, HXM is designed for the way people work. And people do not work or think in silos.
HXM transcends traditional organizational boundaries to deliver exceptional experiences. It goes far beyond HR to include all employee-facing activities, such as travel, procurement, and more. But HXM does not stop with just SAP application areas. With an extensive, open, and connected platform, organizations can access solutions and tools built to be used seamlessly with SAP SuccessFactors software. It is a culmination of years of research on how people work and what they need from their employers in order to do their best work and be their best selves. While SAP’s vision of HXM is both exciting and ambitious, it does not require a rip-and-replace strategy. It can be a series of strategic, well-timed shifts so customers can deliver unexpectedly exceptional experiences at a pace that aligns with their business priorities.