The Digital Transformation has been a disruptive force across numerous industries. It has created an urgent need to keep pace with rapid shifts in technology. This is particularly the case in the service sector.
Field service management (FSM) software has evolved to keep pace with new and disruptive technologies. In our modern environment, it’s now necessary for field service software to integrate CRM and ERP functionality in order to ensure that all aspects of service can be managed more effectively.
Through this webinar learn how you can bring a consistent, unified service experience for end customers across phone, digital channels, support communities, and e-commerce on a single platform with unified, intelligent routing.
Know how SAP Service Cloud solutions enable you to deliver a consistent and unified omnichannel customer experience – before and after the first purchase – without exhausting your call-center agents.