Get assistance anytime anywhere
SAP Discover Online Session on October 23rd, 2018 | 3:00 PM - 3:45 PM IST
To support and align to our customer’s vision to become an Intelligent Enterprise, SAP has recently launched Next-Generation Support. We are now using innovative tools and services to help you get assistance anytime, anywhere – from any device. Our goal is to help businesses, IT users, and partners to work more effectively with our software by simplifying solutions; providing readily accessible knowledge base tools; and offering direct access to support experts.
While Next-Generation Support is designed to speed incident resolution, it's different from traditional support models because it goes beyond fixing existing issues. It also helps you prevent incidents before they happen with technical resources that are proactive and pre-emptive. And, to get the most out of your SAP products, Next-Generation Support also offers best practice guidance, and consultations with engineering experts. Following are the support features:
• Self-Service & Incident Prevention
• Real-Time Interaction